Do Your Customers Drive You Crazy?
Do you have one of those customers that really drive you crazy?
Maybe it is not even them but the wife or husband or someone in the team that you just can’t stand.
Perhaps it is the way they talk to you or just their demeanour.
Perhaps you want the work, but it just doesn’t feel worth it sometimes.
You might have even had a few altercations with them.
We have all been here, and it’s not a great place, we all get torn between the “customer is always right” philosophy, the revenue from the customer and our own emotions.
There is one thing that I would recommend, and it is not that easy (I have failed at this a number of times), it is a lesson from the old schoolyard.
“Turn the other cheek and walk away!”
When your customer is driving you nuts, and you feel like you’re about to explode, and your emotions are about to hit boiling point, you need to walk away.
As you well know if you don’t know good will come of what happens next.
We’ve all been there stayed too long and ended up having things erupt and then have to unravel things or lose a customer when there was maybe no need.
But don’t walk away forever.
Take some time to think about the incident the circumstances the possible outcomes of each action.
If you still feel like erupting even after considering all of the ramifications then maybe, just maybe, this customer isn’t worth it.
Perhaps they aren’t your ideal client and life would be better without them.
After a little bit of downtime things might be a little clearer, and with a calm mind, you can rationally think through how to deal with them.
The key to dealing with this mind wrangling clients is to take some time. Don’t react straight away, turn the other cheek and walk away,
before it’s too late.
It’s not easy to do, especially when they get under your skin and I for one aren’t always successful at it.
But you have to keep trying.
Darren “The Cheek” Walsh